Armstrong Ceilings Business Continuity Plans - coronavirus (COVID-19)

Armstrong Ceilings Business Continuity Plans - coronavirus (COVID-19)

UPDATE: 24/03/2020

As previously communicated, the Armstrong Ceiling Solutions Leadership Team are closely monitoring the development of the outbreak and like many other businesses, we are following the advice and guidance set out by the relevant Governments and Health Authorities, using this to re-evaluate our plans and policies as well as informing our risk assessments as the situation evolves. 

Health and safety remains our number one priority and we have taken proactive measures to protect the wellbeing of our employees as well as to limit the potential spread of infection.

Mitigating potential disruption to our customers and partners during these challenging times is of course of utmost importance to us. Until now, we have been able to offer a near-unaffected service across our markets. However, following yesterday evening’s UK Government announcement, our service offer will come under increased strain and you may now see certain aspects of our service being temporarily reduced. We are making every effort to keep these changes to a minimum, whilst protection of our employees remains our number one priority.

We will continue to follow the guidance and advice from Government and Health Authorities and we will communicate again, directly with you, any updates to the situation.

Thank you for your support through this difficult period for all of us and please stay safe.

 

20 March 2020

The rapidly evolving coronavirus/COVID-19 pandemic is causing widespread fear and confusion across the world. It is a moving target, full of uncertainty and there is no getting away from the fact that many of us will be hugely impacted.

From a business perspective, we would like to assure you that the Armstrong Ceiling Solutions leadership team are closely monitoring the development of the outbreak and like many other businesses we are following the advice and guidance set out by the relevant Governments, health authorities and using this to re-evaluate our plans and policies as well as to inform our risk assessments as the situation evolves. 

Health and safety remains our number one priority and we have taken proactive measures to protect the wellbeing of our employees as well as to limit the potential spread of infection. These include banning all business travel, stopping all face-to-face meetings, postponing all planned events and introducing a companywide work-from-home policy.

Mitigating potential disruptions to our customers and partners during these challenging times is of course of utmost importance to us. We have implemented various business continuity processes and employed all our available technologies to ensure a ‘business as usual’ approach and that we continue to deliver on all aspects of our business.

All planned and future meetings will be held remotely via the video conferencing tool ‘Microsoft Teams’ and all telephone numbers and email inboxes including our internal technical support lines will continue to be monitored and all enquiries actioned with the same levels of service that you have come to expect from Armstrong Ceiling Solutions. Your regular Armstrong contacts also remain fully available to support you via all the usual channels, please continue to engage with them in the usual manner.

At present operations at our two UK based manufacturing facilities remain un-affected. We have developed detailed functional action plans and are taking extra measures and precautions including implementing a 60 minute gap between production shifts to carry out a wipe-down process. Although we do not currently anticipate any impact to our manufacturing capabilities, individual country restrictions, especially across Europe, may potentially delay the delivery of our products. We greatly appreciate your understanding and support should this be the case. 

We will continue to follow the guidance and advice from government and health authorities and we will continue to communicate any updates to the situation.

Our commitment to serving our customers during this situation remains as strong as ever. Thank you for your business and stay safe.